Returns & complaints

Complaint procedure

To make a complaint, please follow the steps below:

1. Return / complaint form

Fill out the return / claim form and attach it to the parcel. The document should include the following information: name, email address or mailing address, phone number, product number and cause of the complaint, date of purchase and defect occurrence.

2. Product return

When submitting a complaint, please return the product along with all its accessories and a copy of the purchase invoice. 

3. Shipping 

The advertised product should be sent to: SOLAR Lighting MAGAZYN at Kielecka 31a lok.1 street, 02-530 Warsaw, Poland. Warning! You can also contact our Customer Service.

Return procedure

Under the applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, fill in the required statement and send it to our address with the returned product / products:

SOLAR Lighting MAGAZINE at ul. Kielecka 31a lok.1 street, 02-530 Warsaw, Poland.

To the package with the statement and the returned product / product, also include all accessories / receipts and receipts / invoices received.